AB‑iPower Co., LTD ("AB‑iPower", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ab-ipower.com or interact with our products and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

We may collect the following categories of personal information:

We use your personal information for the following purposes:

• To process and respond to quote requests and business inquiries submitted through our website.
• To provide customer support and technical assistance related to our hybrid generators and energy storage systems.
• To send product updates, promotional communications, and relevant industry news — only with your consent.
• To improve our website performance, user experience, and product offerings through analytics.
• To comply with legal obligations including export regulations applicable to the USA and Australia.
• To prevent fraud and ensure the security of our systems and user data.

AB‑iPower does not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our website, processing payments, or fulfilling orders (e.g., hosting providers, email platforms).
• Business Partners: Authorized distributors or installation partners in the USA and Australia, only when necessary to fulfil your order or service request.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may impact website functionality.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure server infrastructure with restricted access controls.
• Regular security audits and vulnerability assessments.
• Staff training on data protection best practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Retention periods vary based on the type of data:

• Contact and inquiry data: Retained for up to 3 years following your last interaction with us.
• Transaction data: Retained for up to 7 years for accounting and legal compliance purposes.
• Website analytics: Anonymized data retained for up to 2 years.

Upon expiration of the retention period, your data is securely deleted or anonymized.

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at sales01@ab-ipower.com. We will respond within 30 days.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

AB‑iPower is headquartered in Chongqing, China, with operations serving the USA and Australia. Your personal information may be transferred to and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: